FREE Shipping on orders over $75
FREE Shipping on orders over $75

F.A.Q.

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@ontopcanada.com

Q. Where do you ship from?

A. We ship from our warehouse in Moose Jaw, Saskatchewan.

Q. How long will it take for my items to arrive?

A. It will usually take 3-6 business days for all orders in Canada.  Up to 12 days Internationally. 

Q. How long will it take to receive a tracking number?

A. It will take between 1-2 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Can I really get FREE shipping?

A. Yes, shipping is Free on orders within Canada over $75 CAD

Q. Where is your company located?

A. We have an office in the beautiful country: Canada


Q. Which currency will I be charged in?

A. We process all orders in CAD. While the content of the cart is displayed in several currencies, you will checkout using CAD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order/confirmation number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to info@ontopcanada.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located.  We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.